Support¶

Troubleshooting¶

Check your internet connection — signing in needs a working connection to confirm your account.
Make sure you finish choosing your account in the browser window that opens, then return to NVDA. If no browser opens, check that you have a default browser set on Windows.
Try again from NVDA menu → Preferences → Settings → LIMA AI → Sign in with Google.
If the problem persists, contact support with the email address you were signing in with.

Every AI feature requires you to be signed in.

Open NVDA menu → Preferences → Settings → LIMA AI.
Choose Sign in with Google and complete the sign-in in the browser.
Try the feature again.

A description fails or says it can't reach the AI service¶

Check your internet connection.
Press the shortcut again, for example NVDA+Alt+D. The AI service may have been temporarily unavailable.
If other internet features on your computer work but the add-on still fails, contact support with the exact wording NVDA spoke.

Web narration doesn't announce anything¶

Web narration is designed to announce only meaningful changes — it stays quiet on a static page, and it never interrupts your reading.

Confirm that a browser window is in focus. Narration pauses automatically whenever you leave the browser.
Make sure web narration is switched on (NVDA+Alt+W).
Try a page that changes live — a live score, a chat, or a news feed — and wait a few seconds for the next check.
Keep listening while you read: the announcement is queued between NVDA's normal speech, not instead of it.

The description is wrong or incomplete¶

Descriptions are brief and factual by design — they summarise the main elements and important visible text.
Press NVDA+Alt+D again for a fresh description.
Privacy features that blur or black out the screen, such as the Screen Curtain, can prevent the add-on from working properly. Disable them to use the add-on.

Describing the focused element says it has no visible location¶

NVDA says "The focused element has no visible location to capture. Move to a control and try again." when the element you are on is not drawn on the screen, so there is nothing to capture.

Move to a visible control, such as a button, link, or field, with Tab or the arrow keys.
Press NVDA+Alt+E again.

Click by description can't find the control¶

Use the words written on the control, for example "click Save" rather than "keep my work".
Make sure the control is visible in the current window. LIMA AI looks only at what is on the screen.
Some apps draw controls that are not exposed to screen readers. LIMA AI can't click those, because it only clicks controls found in the accessibility tree.

LIMA AI says I've used all my credit¶

NVDA says "You've used all your LIMA credit for this month." followed by the date it resets. The AI features work again from that date. Press NVDA+Alt+U at any time to hear how much you have used and when it resets. If you think the limit was reached in error, contact support.

Credit usage says "Not available"¶

NVDA says "Credits used: Not available" when the add-on can't check your usage.

Check that you are signed in and that your internet connection works.
Press NVDA+Alt+U again in a moment. The LIMA service may have been briefly unavailable.

Tagalog is pronounced incorrectly¶

Tagalog is spoken correctly only when your synthesizer has a Filipino voice. NVDA's built-in eSpeak NG supports Filipino:

Open NVDA menu → Preferences → Settings → Speech.
Set Synthesizer to eSpeak NG and choose a Filipino voice.
If it sounds too fast, lower the Rate and turn off Rate boost.

Windows OneCore voices do not include Filipino, so Tagalog is not pronounced correctly on those.

Vietnamese is pronounced incorrectly¶

Vietnamese is spoken correctly only when your synthesizer has a Vietnamese voice and NVDA switches to it:

Open NVDA menu → Preferences → Settings → Speech.
Set Synthesizer to eSpeak NG, or another synthesizer with a Vietnamese voice.
Turn on Automatic language switching (when supported).

Shortcuts aren't working¶

Check the gesture is still assigned: NVDA menu → Preferences → Input Gestures → LIMA AI.
Another application or add-on may be intercepting the combination — assign a different gesture from the same dialog.
Confirm the add-on is enabled in the Installed add-ons tab of the Add-on Store.

The add-on stopped working after an NVDA update¶

Confirm your NVDA version is supported — LIMA AI requires NVDA 2023.1 or later (check in Help → About NVDA).
Restart NVDA.
If the problem persists, reinstall the add-on from the Add-on Store, or update it from the Updatable add-ons tab if an update is listed.

Contact Support¶

If you can't resolve your issue with the steps above, our support team is here to help.

Channel	Details
Email	[email protected]

Tip

When contacting support, include your NVDA version (from Help → About NVDA), the LIMA AI add-on version (shown in the Installed add-ons tab of the Add-on Store), and a brief description of what you were doing when the issue occurred. This helps us resolve your issue faster.