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Support

Troubleshooting

I can't sign in

Cremona signs you in with your Google account — there is no separate password to enter.

  1. Check your internet connection — signing in needs a working internet connection to confirm your account.
  2. Select Continue with Google and make sure you complete the sign-in in the window that appears.
  3. If you have a Cremona plan, sign in with the same email address you used to purchase it.
  4. If the problem persists, try a different browser, or contact support with the email address you're signing in with.

My image won't upload

  • Check the format: Cremona accepts JPEG, PNG, and WebP files.
  • Check the size: files must be 10 MB or smaller. If yours is larger, resize or re-export it first.
  • Try a different browser if the upload button doesn't respond.

I can't hear Cremona

  1. Check that your speakers or headphones are connected and the volume is up.
  2. Make sure your browser tab isn't muted (right-click the tab to check).
  3. Ask Cremona to repeat itself — "Say that again" — to confirm audio is working.

Cremona isn't responding to my voice

  1. Check that your microphone is connected and that your browser has permission to use it. Look for a microphone icon in the address bar and allow access if prompted.
  2. Speak clearly and at a normal pace.
  3. If voice input still doesn't work, you can type your requests instead — every feature works either way.

The description or edit isn't what I expected

  • Cremona understands natural language, so try rephrasing — there's no single correct wording.
  • Describe the correction rather than starting over: "a little less", "more to the left", "undo that".
  • Ask Cremona to describe the current state — "What does the image look like now?" — to check where things stand.

Plans and billing

If Cremona offers paid plans, document how to view and manage them here (and confirm the details against the live product and store before publishing).

Contact Support

If you can't resolve your issue with the steps above, our support team is here to help.

Channel Details
Email [email protected]

Tip

When contacting support, include the email address you sign in with, the browser you're using, and a brief description of what you were doing when the issue occurred. This helps us resolve your issue faster.