Support¶

These pages describe LIMA 2.0.0.0, released on 20 October 2026. To check your version, open the About dialog. If you have a different version, some steps may not match.

Troubleshooting¶

LIMA is not responding to my voice¶

Check that your microphone is connected and selected as the default recording device in Windows Sound Settings.
Try increasing the Microphone sensitivity setting under Settings, then Audio.
Press Ctrl+Alt+U to make sure voice mode is active — LIMA says "Voice mode on" when it starts listening.
If LIMA says "Voice mode isn't available right now. Please try again in a few minutes.", LIMA couldn't reach its speech service and has turned voice mode off. Check your internet connection, wait a few minutes, then press Ctrl+Alt+U to turn voice mode back on. If the message keeps coming back while your internet is working, contact support and tell us the time it happened.

LIMA replies before I've finished speaking¶

LIMA decides you have finished when you pause. If you pause to think, speak with an accent, or speak in a second language, it may reply too early.

Open Settings, then Audio.
Raise Finished-speaking sensitivity a step from the default of 0.75, then try again.
Keep raising it until LIMA waits for you. If it starts to feel slow to reply, lower it by one step.

LIMA activated but didn't understand my command¶

Speak clearly and at a normal pace.
Try rephrasing — LIMA understands natural language, so there's no single correct phrasing.
Check your internet connection. AI features require an active connection.

LIMA says it couldn't reach the AI service¶

LIMA says "I couldn't reach the AI service. Please check your internet connection and try again." when your computer can't connect to the AI that answers your requests. LIMA has already tried once more on its own before telling you.

Check that your internet connection is working, for example by opening a website.
If you use a VPN, firewall, or work network, check that it isn't blocking LIMA.
Ask your question again.

If the message keeps coming back while your internet is working, contact support and tell us the time it happened.

If LIMA instead says "a connection error occurred", the problem is usually on the AI service's side rather than your connection. Wait a minute and try again.

What works while the connection is down¶

Stops until you are back online: AI replies, screen descriptions, web searches, Descriptive Video Service, and Dynamic Website Narration.
Voice input: LIMA keeps trying to reconnect to the speech service on its own. Until it does, type your request with Ctrl+Alt+H instead.
LIMA's voice: if the online voice can't be reached, LIMA switches to the offline voice built into your computer, so you still hear it. You can also choose Offline (Robot Style voice) in Settings, then Audio yourself.
Still works: the LIMA window, hotkeys, Settings, and your saved conversations and memories.

The screen description is inaccurate or incomplete¶

Press Ctrl+Alt+J to prompt LIMA to re-observe the screen.
Increase the DVS or DWN narration level in Settings, then Features, if you want more detail during video or web browsing.
If a specific application is consistently misread, contact support with the application name.
LIMA reads your screen by taking screenshots. Privacy add-ons or features that black out or obscure the screen (such as screen-capture blockers or privacy filters) prevent LIMA from seeing your display and are not compatible with image descriptions. Disable them to use screen reading.

LIMA says a window is running as administrator¶

Some programs, such as Registry Editor or a terminal opened with Run as administrator, have administrator rights. Windows doesn't let a program without those rights read or control them, so LIMA can't tell what is in that window, select anything in it, or type into it.

To let LIMA control administrator programs, run LIMA as administrator:

Exit LIMA completely: open the LIMA icon in the system tray and choose Exit.
Press the Windows key, type LIMA, then press Ctrl+Shift+Enter to start it as administrator.
When Windows asks whether to let LIMA make changes to your device, choose Yes.

Only run LIMA as administrator when you need it. While it does, the actions you approve also run with administrator rights.

LIMA won't start after an update¶

Restart your computer.
If the issue persists, uninstall LIMA from Windows Settings, then Apps, then reinstall from roscommon.systems/lima.
Your settings are saved on your computer. If you're worried about losing them during a reinstall, make a note of your chosen voice, language, and hotkeys so you can set them again afterwards.

Hotkeys are not working¶

Another application may be intercepting the key combination. Try changing the hotkey in Settings, then Hot keys.
Check that LIMA is running (look for the LIMA icon in the system tray).

LIMA signs you in with your Google account — there is no licence key to enter.

Check your internet connection — signing in needs a working internet connection to confirm your account.
Make sure you finished signing in in the browser window that opens, then returned to LIMA. If no browser opened, check that you have a default browser set.
Sign in with the same email address you used to purchase LIMA. Your plan is matched to your account by email, so a different address will show as the free tier. If you have a plan but LIMA shows Free, sign out (the File menu, then Sign Out) and sign back in with the correct account.
If you don't have a plan yet, choose Buy a plan to open the store, or upgrade to a Go, Standard, or Pro plan at any time.
If the problem persists, contact support with the email address you signed in with and the error message shown.

LIMA says my usage limit has been reached¶

Every LIMA plan, including Free, includes a usage allowance that resets each month. When you reach the limit, AI features stop responding until the allowance resets.

To continue immediately on the Free, Go, or Standard plan, upgrade your plan at the Roscommon Systems store. The usage limit message tells you that you can wait or upgrade.
On the Pro plan, there is no larger plan to move to. The message asks you to contact us; see Contact Support.
To wait for the reset, you don't need to do anything: the allowance renews automatically once a month. The usage limit message tells you the date it renews, and you can check it anytime from the File menu, then Subscription Information.

If you believe the limit was reached in error, contact support.

LIMA won't open / a second window doesn't appear¶

Only one instance of LIMA can run at a time. If LIMA appears to be closed but won't reopen, it may still be running in the background.

Look for the LIMA icon in the system tray (the notification area of the taskbar). Select it to bring the window back.
If it's not in the tray, open Task Manager (Ctrl+Shift+Esc), find LIMA in the list, and select End Task, then relaunch LIMA.

An app in Connections shows On, needs sign-in, or LIMA says, for example, "Todoist needs you to sign in. Open the Connections menu, choose Todoist, then select Sign In." Sign-ins to apps can run out, and LIMA never opens your browser in the middle of a task, so you sign in again from the Connections window:

In the LIMA window, press Alt, use the arrow keys to move to Connections, then select Manage Connections.
In the list, select the app.
Press Tab until you reach Sign In, then select it. Your web browser opens at the app's sign-in page.
Sign in and allow LIMA access. When the browser page says "Signed in to LIMA", close the tab and return to LIMA.

You have five minutes to finish signing in. If you take longer, LIMA says "The sign-in to Todoist took too long, so LIMA stopped waiting." If you select Cancel in LIMA, or don't allow access in the browser, LIMA says "The sign-in to Todoist was cancelled." In both cases, select Sign In again to try again.

If LIMA says "LIMA could not get ready for the sign-in, because another program is using the connection it needs. Restart your computer, then try again.", restart your computer, then select Sign In again.

An app could not be reached¶

An app shows On, could not be reached, or LIMA says, for example, "LIMA could not reach Todoist. Check your internet connection and try again."

Check that your internet connection is working, for example by opening a website.
If you use a VPN, firewall, or work network, check that it isn't blocking LIMA.
For a device on your home network, such as Home Assistant, check that the device is on and that its address in the app's details is right.
In the Connections window, select the app, then select Reconnect (or Sign In for an app with browser sign-in).

LIMA says, for example, "Slack does not let LIMA sign in yet. This app only works with programs that are registered with it in advance.", and the app shows On, not working.

Some apps only let programs they have approved in advance sign in, and LIMA isn't one of them yet for that app. There's nothing to fix on your computer. You can delete the app from the Connections window, or turn it off. If the app's own instructions offer an API key instead, you can add it again with Sign-in set to API key.

If LIMA instead says "Asana refused LIMA's sign-in. Try again later, and if it keeps happening, update LIMA.", try again later. If it keeps happening, install the latest version of LIMA.

LIMA says "LIMA could not open your web browser to sign in."

Check that you have a default web browser: open Windows Settings, then Apps, then Default apps.
In the Connections window, select the app, then select Sign In again.

If LIMA can't open an app's documentation, it says "LIMA could not open your web browser. The documentation is at", followed by the address, so you can open it yourself.

An app did not accept my API key¶

LIMA says, for example, "Home Assistant did not accept the API key.", and the app shows On, not working.

Check with the app that the key is still valid, and that you copied all of it.
Check that Key header matches the app's instructions. Leave it as Authorization unless they name a different header.
LIMA can't change a saved key. In the Connections window, select the app, select Delete, then add it again with the correct key.

For Home Assistant, the API key is a long-lived access token, which you create on the Security tab of your Home Assistant profile.

If LIMA says "No API key is saved for this app. Delete it and add it again with its key.", delete the app, then add it again with its key.

Other messages about connected apps¶

"Todoist refused the connection. Check that your account can use it." — the app turned down your account. Check with the app that your account can use it.
"LIMA reached the address, but found no app connection there. Check the address for Todoist." — the address is wrong. Delete the app, then add it again with the correct address.
"Todoist has moved to a new address:" followed by the address — delete the app from the Connections window, then add it again with the new address.
"Todoist could not be used because of an error. Try again later." — something unexpected went wrong. Wait a while, then select Reconnect or Sign In. If it keeps happening, contact support.
"You already have an app called Todoist. Choose a different name." — each app needs its own name. Change Name in the Add App window.
"The address must start with https:// (or http:// for a device on your home network). Apps that have to be installed on this PC are not supported yet." — LIMA only connects to online apps. Check the address, or use the app's online address if it has one.

Contact Support¶

If you can't resolve your issue with the steps above, our support team is here to help.

Channel	Details
Email	[email protected]
Phone	1300 157 869 (Australia)
Enterprise support	Dedicated support line provided in your Enterprise welcome email

Tip

When contacting support, include your LIMA version number (visible in the About dialog from the menu bar) and a brief description of what you were doing when the issue occurred. This helps us resolve your issue faster.