Support¶

Troubleshooting¶

LIMA is not responding to my voice¶

Check that your microphone is connected and selected as the default recording device in Windows Sound Settings.
Try increasing the Microphone sensitivity setting under Settings, then Audio.
Press Ctrl+Alt+U to make sure voice mode is active — LIMA says "Voice mode on" when it starts listening.

LIMA activated but didn't understand my command¶

Speak clearly and at a normal pace.
Try rephrasing — LIMA understands natural language, so there's no single correct phrasing.
Check your internet connection. AI features require an active connection.

The screen description is inaccurate or incomplete¶

Press Ctrl+Alt+J to prompt LIMA to re-observe the screen.
Increase the DVS or DWN narration level in Settings, then Features, if you want more detail during video or web browsing.
If a specific application is consistently misread, contact support with the application name.
LIMA reads your screen by taking screenshots. Privacy add-ons or features that black out or obscure the screen (such as screen-capture blockers or privacy filters) prevent LIMA from seeing your display and are not compatible with image descriptions. Disable them to use screen reading.

LIMA won't start after an update¶

Restart your computer.
If the issue persists, uninstall LIMA from Windows Settings, then Apps, then reinstall from roscommon.systems/lima.
Your settings are saved on your computer. If you're worried about losing them during a reinstall, make a note of your chosen voice, language, and hotkeys so you can set them again afterwards.

Hotkeys are not working¶

Another application may be intercepting the key combination. Try changing the hotkey in Settings, then Hot keys.
Check that LIMA is running (look for the LIMA icon in the system tray).

LIMA signs you in with your Google account — there is no licence key to enter.

Check your internet connection — signing in needs a working internet connection to confirm your account.
Make sure you finished signing in in the browser window that opens, then returned to LIMA. If no browser opened, check that you have a default browser set.
Sign in with the same email address you used to purchase LIMA. Your plan is matched to your account by email, so a different address will show as the free tier. If you have a plan but LIMA shows Free, sign out (the File menu, then Sign Out) and sign back in with the correct account.
If you don't have a plan yet, choose Buy a plan to open the store, or upgrade to a Go, Standard, or Pro plan at any time.
If the problem persists, contact support with the email address you signed in with and the error message shown.

LIMA says my usage limit has been reached¶

LIMA plans include a monthly usage allowance. When you reach the limit, AI features will stop responding until the allowance resets at the start of the next month.

To continue immediately, upgrade your plan at the Roscommon Systems store.
To wait for the reset, the allowance renews automatically on your billing date each month.

If you believe the limit was reached in error, contact support.

LIMA won't open / a second window doesn't appear¶

Only one instance of LIMA can run at a time. If LIMA appears to be closed but won't reopen, it may still be running in the background.

Look for the LIMA icon in the system tray (the notification area of the taskbar). Select it to bring the window back.
If it's not in the tray, open Task Manager (Ctrl+Shift+Esc), find LIMA in the list, and select End Task, then relaunch LIMA.

Contact Support¶

If you can't resolve your issue with the steps above, our support team is here to help.

Channel	Details
Email	[email protected]
Phone	1300 157 869 (Australia)
Enterprise support	Dedicated support line provided in your Enterprise welcome email

Tip

When contacting support, include your LIMA version number (visible in the About dialog from the menu bar) and a brief description of what you were doing when the issue occurred. This helps us resolve your issue faster.